Returns & refunds

Tell us what went wrong

For a damaged, defective, incorrect or misprinted item, contact info@superb-merch.com or Customer Support promptly. Include your order reference, a description of the issue and clear photographs if requested. Our response target is 12–24 hours.

Reporting timeframes

Please report problems as soon as you discover them. Printful and Printify commonly require supplier quality claims within 30 days of delivery. Reporting promptly helps us obtain supplier assistance. This supplier process does not shorten any longer period or remedy you have under applicable consumer law.

Returns, replacements and refunds

We assess the order, the reported problem and the applicable consumer protections to determine the appropriate remedy, which may include a replacement, repair or refund. Contact us before posting an item back; we will provide return instructions if a physical return is required. Do not send an item to an address shown on a parcel without contacting us first.

Personalized products and change of mind

Eligibility can differ for goods actually personalized to your instructions. Change-of-mind or size-change requests are considered under the rules that apply to your purchase; we do not automatically treat every made-to-order product as exempt from consumer rights. Check the displayed options and any available sizing information before confirming your order.

Changes and cancellations

Contact us immediately if you need to change or cancel an order. An unpaid order record may be cancellable in your account. Once production has started, changes may no longer be possible. We will check the actual order and supplier status and explain the available options.

Refund processing

Where a refund is due, we will confirm the amount and payment method with you. Processing time depends on the payment provider and your bank; we do not guarantee an unverified completion date. Refund or replacement requests are separate from the 12–24 hour support-response target.

Your legal rights remain

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded. See the FCCPC consumer-rights information. Supplier claim guidance: Printful and Printify.